Return Policy

 

At Acmes, your satisfaction is our priority. If you’re not completely happy with your purchase, we’re here to help. Please read our return policy carefully to ensure a smooth process.

 

Eligibility for Returns

• Items must be returned within 15 days of receiving your order.

• Products must be unused, unopened, and in their original packaging.

• Certain items, including perishable goods, customized products, or sale items, are non-returnable unless defective or damaged upon arrival.

 

How to Initiate a Return

1. Contact Us: Email us at support@acmesclub.com with your order number, item(s) you wish to return, and the reason for the return.

2. Approval: Our team will review your request and provide a return authorization along with instructions for sending back the item(s).

3. Pack and Ship: Carefully package the item(s) to prevent damage during transit. You are responsible for return shipping costs unless the item is defective or incorrect.

 

Return Shipping Costs

• For items returned due to a change of mind, Acmes will covering return shipping fees.

• If the item is defective, damaged, or incorrect, we will provide a prepaid return label.

 

Refunds

• Once we receive and inspect the returned item(s), we will process your refund.

• Refunds will be issued to your original payment method within 7-10 business days.

• Please note that shipping fees are non-refundable.

 

Exchanges

 

If you’d like to exchange an item for a different size, color, or product:

• Follow the same steps as outlined above for returns.

• Once we receive the original item, we’ll process your exchange and ship the replacement item.

 

Non-Returnable Items

 

The following items are not eligible for returns unless defective:

• Perishable goods (e.g., food, plants).

• Customized or personalized products.

• Sale or clearance items.

 

Damaged or Defective Items

 

If your order arrives damaged or defective:

• Contact us within 7 days of delivery at support@acmesclub.com with your order number and photos of the damaged item(s).

• We’ll arrange for a replacement or refund at no additional cost to you.