FAQs - Your Questions, Answered

 

General Questions

 

Q: What is Acmes?

A: Acmes is a selective retailer offering thoughtfully curated lifestyle products that elevate your daily life. We focus on premium, high-quality products designed to bring joy and value to our customers.

 

Q: Where is Acmes based?

A: Acmes is proudly based in Singapore and Malaysia catering to customers both locally and internationally.

 

Q: What types of products do you offer?

A: We offer a wide range of lifestyle products, including wellness items, home decor, accessories, and unique gifts that are carefully selected to align with our ethos of quality and style.

 

Orders and Shipping

 

Q: How do I place an order?

A: Placing an order is simple! Browse our collection at www.acmesclub.com, add your desired items to the cart, and proceed to checkout.

 

Q: Do you ship internationally?

A: Yes, we offer international shipping to many countries. Shipping costs and delivery times may vary based on your location.

 

Q: How long does shipping take?

A: For orders within Singapore and Malaysia, delivery typically takes 3-5 business days. International delivery times vary depending on the destination, but most orders arrive within 7-14 business days.

 

Q: Can I track my order?

A: Yes! Once your order has been shipped, you’ll receive a tracking number via email to monitor its progress.

 

Returns and Exchanges

 

Q: What is your return policy?

A: We accept returns within 30 days of purchase for unused, unopened items in their original packaging. Please note that certain items, such as perishable goods and customized products, may not be eligible for returns.

 

Q: How do I initiate a return or exchange?

A: To start a return or exchange, email us at support@acmesclub.com with your order details and reason for return. Our team will guide you through the process.

 

Q: Do I have to pay for return shipping?

A: Return shipping costs are the responsibility of the customer unless the item was damaged or incorrect upon arrival.

 

Product Questions

 

Q: Are your products sustainable?

A: Many of our products are eco-friendly and sourced from sustainable suppliers. We strive to partner with brands that share our commitment to environmental responsibility.

 

Q: Can I request a specific product to be stocked at Acmes?

A: Absolutely! We welcome suggestions from our customers. Drop us a message at hello@acmesclub.com, and we’ll consider your request.

 

Payments and Promotions

 

Q: What payment methods do you accept?

A: We accept major credit cards (Visa, MasterCard, AMEX), PayPal, and other secure payment options available at checkout.

 

Q: Do you offer discounts or promotions?

A: Yes! Subscribe to our newsletter and follow us on social media for the latest updates on exclusive discounts, seasonal sales, and special promotions.

 

Customer Support

 

Q: How do I contact customer service?

A: You can reach our friendly customer support team via email at support@acmesclub.com. We aim to respond to all inquiries within 24-48 hours.

 

Q: What if I receive a damaged or defective product?

A: We’re sorry for the inconvenience. Please email us at support@acmesclub.com with photos of the damaged item, and we’ll arrange for a replacement or refund.

 

Still have questions?

 

If your query isn’t answered here, feel free to contact us at hello@acmesclub.com. We’re here to help!

 

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